Shipping Policy
Key Information
- Order Cut-Off Time: 17:00 (GMT)
- Order Processing Time: 1-3 days (Monday–Friday)
- Transit Time: 4-5 days (Monday–Friday)
- Estimated Delivery Time: 5-8 business days
- Shipping Costs: Free shipping on all orders in the United Kingdom
- Shipping Destinations: We currently ship to the United Kingdom only.
Tracking Information
All orders are dispatched with tracking for clear, reliable updates. Once your order has shipped, you’ll receive an email with your tracking details. You can also follow your shipment using our Track Your Order page.
Order Cancellations
Orders will only be cancelled before processing begins. Cancellation requests should be sent by filling out the withdrawal form listed in the Cancellation Policy. Once processing has started, cancellation is no longer available, and any return request must follow the conditions outlined in the Return and Refund Policy.
Possible Delays
While we make every effort to deliver within the stated timeframe, occasional delays may occur due to: peak shopping seasons or public holidays, severe weather or natural disruptions, unexpected courier or customs delays or high order volumes
If your parcel has not arrived within 5–8 business days, please allow up to 3 additional business days. If it still hasn’t arrived after that, contact our support team at support@norvellea.com, and we will investigate promptly.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us right away at support@norvellea.com and include:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
After review, we will arrange either a replacement sent at no extra cost, OR a refund to your original payment method.
We aim to resolve these cases as quickly as possible and ensure you’re taken care of.