Contact Us
Whether you have a question about an order, need additional product information, or would like to share feedback, our customer service team is available to assist. Below are some of the areas where support can be provided:
- Order and Shipping Questions: Assistance with order status, confirmation details, estimated delivery timeframes, shipping methods, tracking information, or issues related to delivery attempts or address details.
- Product Details: Information regarding product specifications, materials, available sizes, compatibility, measurements, included components, or other technical or descriptive details about the products offered.
- Returns and Refunds: Guidance on the return request process, eligibility requirements, refund timelines, exchange availability, and instructions for submitting a return request according to the store’s Return and Refund Policy.
- Order Modifications and Cancellations: Support for requests related to order changes or cancellations before shipment, including updating shipping details or correcting order information.
- General Store Information: Clarifications regarding store policies, purchasing procedures, terms of service, payment methods accepted at checkout, and other operational or regulatory information related to the store.
- Technical or Checkout Issues: Help with issues encountered while browsing the store, adding items to the cart, completing checkout, applying discounts, or receiving order confirmation emails.
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Feedback and Suggestions: Comments, suggestions, or observations about the shopping experience, products, or store services that may help improve future operations.
Need help? Our team is here to assist during working hours.
Customer Service Hours: Monday to Friday, 09:00 - 17:00 GMT
Email: support@norvellea.com
Phone Number: +31644823860
Norvellea is owned and operated by ET Commerce, a company registered in the Netherlands.
Registration Number: 91175461
VAT Number: NL004871738B80
Address: Delftsestraatweg 7A, 2645 CA Delfgauw, Netherlands